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English Testing Canada (ETC) - IELTS and MELAB testing

PURPOSE

  • To provide secure and reliable English language proficiency tests:
    • IELTS (International English Language Testing System)
    • MELAB (Michigan English Language Assessment Battery)
  • To provide free newcomer information

We are an official British Council IELTS test centre and an authorized CaMLA (Cambridge-Michigan) MELAB centre. Both IELTS and MELAB are paper-based tests designed by Cambridge University (UK). Both include one-on-one speaking components with real people. Our certified examiners are regularly monitored for accuracy.

PHILOSOPHY

Our mission is to provide fair tests in a friendly and progressive setting.

We believe everyone should be treated with dignity and respect. Tests are open to everyone and scored without bias, regardless of nationality, status, race, ethnicity, class, caste, creed, religion or ideology, (dis)ability, age, gender, gender identity, or sexuality. Women who choose to face-veil can be photographed in a women-only room. Accommodated exams are available for people with disabilities. Many of our staff are multilingual, and our goal is to have our staff reflect the diversity of our candidates.

UNIVERSITY OF TORONTO

English Testing Canada is an ancillary service of New College, University of Toronto, where our head office is located. ETC helps support New College academic programs, and our testing practices follow University of Toronto's guidelines for academic integrity. Each year, a service-learning student from New College receives a university credit for working with us at ETC.

FEEDBACK

We welcome your feedback! Please send your compliments and concerns to Dr. Georgia Wilder, Director (gwilder@myetc.ca), or fill out a feedback form at our test centre. All feedback will be taken seriously, and the Director will respond to everyone within one week.

A representative from English Testing Canada would be happy to answer your questions by phone, email, or in person at our office. We can also arrange to have a representative visit your institution if you have a group of students or teachers who would like to know more about English language testing.

If you wish to provide feedback on the way English Testing Canada provides services to people with disabilities, you can send an email to gwilder@myetc.ca or tell us about your experience in the format that is most accessible to you.

If you have a concern regarding the administration of the IELTS test, you will need to fill out a complaint form in the examination room before you leave. (We need to address any problems before scores are released.) All IELTS test-day complaint forms will be sent the next business day to British Council representatives, and will be addressed on a case-by-case basis.

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